Alternative Resolution of Consumer Disputes

In compliance with Article 18 of Law 144/2105, informs that the consumer for alternative dispute resolution should contact our company by mail info@facestore.pt, the competent authority of Consumer Dispute Resolution Alternative ( RAL) in your area or use the European Platform Dispute Resolution in Line, available in http://ec.europa.eu/consumers/odr

Competent authorities Dispute Resolution Alternative Consumption

This being online sales site, it is competent the corresponding Consumer Dispute Arbitration Centre at consumers' homes.
In case of dispute consumption, the consumer may resort to the European Platform for Dispute Settlement in line, available in http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes:

1. CNIACC - National Centre for Information and Consumer Disputes Arbitration

Tel .: (+351) 213 847 484; E-mail: cniacc@unl.pt

Information Centre consumption and Porto Arbitration

Tel .: (+351) 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt